FAQ

Payment

Immediately after placing an order.

Category: Payment
Tag: payment

We accept all major credit cards and PayPal.

Category: Payment
Tag: payment

We do.  You have two choices.
1. Simply checkout using the PayPal Credit option.
2. Contact us and we can provide other solutions through our financing company, Balboa Capital.

Category: Payment

We do not have a limit on quantity, however we do have a minimum dollar amount from a few manufactures.  It can be anywhere from $25 – $150.  You will get an alert on the cart page if your order does not meet the minimum dollar amount.

Category: Payment
Tags: error, order

Stock and Shipping

The most common reason is because the weight of the product or the total weight of the cart exceeds 150 lbs.  This is a limitation of our checkout page that we are working to resolve, but we can easily complete your order over the phone so please contact us.

For “In Stock” items they will ship from Carson, CA.  For “Factory Direct” items they will ship from the corresponding manufacture, for example:

Alemite: TN

American Lube: MD

Balcrank: NC

Champion: IL

Devon: OK

Graco: MN

Lincoln: MO

Liquidynamics: KS

Norco: CA

Piusi: FL

Samson: NC

In short; UPS and there various shipping methods.

The Details:
On checkout you will be presented with everything from UPS Ground to UPS Next Day.  However, the exact options available to you will depend on the shipping location and what UPS offers.

For “In Stock” items the order will ship UPS.

For “Factory Direct” items the order will most likely ship UPS.  However some manufactures might ship an order through another carrier such as FedEx.  Whichever shipping method you choose you will get the corresponding shipping service.  For example if you choose UPS 3 Day Select and the manufacture decides to use FedEx,  then your order would ship FedEx Express Saver, FedEx’s 3 day select equivalent.

“In Stock” items are products that are in stock at our Carson, Ca warehouse.  “Factory Direct” items drop ship from the corresponding manufacture, directly to you.

Yes we do. We have access to the entire catalog of over 14 manufactures. The current product offerings on Wileyequipment.com represents just a small fraction of the products we sell. If you are looking for a product by any of the manufactures that we represent, please contact us.
Brands | Contact us

For “In Stock” items they will ship within 1 business day.  For “Factory Direct” items, the lead time can vary from 1 – 5 business days.  If the factory notifies us that your order will take longer than 5 business days to ship, then we will contact you immediately to inform you of the delay.  At that time you may cancel for a 100% refund or wait for your order to ship.

Shipping is calculated based on your ship to address and where the product is shipping from.  Not all products ship from the same location.  Even though we are in California, your order may ship from Florida.  Pleas see FAQ entitled: “Where does my order ship from?”

We charge sales tax for items shipping to California.  It is calculated off the shipping address and not the billing address.  You will be charged the exact local sales tax including state, local, and specials taxes.

Tag: tax

WileyEquipment.com Policies

Introduction

These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, WileyEquipment.com accessible at https://WileyEquipment.com.

These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Minors or people below 18 years old are not allowed to use this Website.

Intellectual Property Rights

Other than the content you own, under these Terms, Wiley Equipment Company, Inc and/or its licensors own all the intellectual property rights and materials contained in this Website.

You are granted limited license only for purposes of viewing the material contained on this Website.

Restrictions

You are specifically restricted from all of the following:

  • publishing any Website material in any other media;
  • selling, sublicensing and/or otherwise commercializing any Website material;
  • publicly performing and/or showing any Website material;
  • using this Website in any way that is or may be damaging to this Website;
  • using this Website in any way that impacts user access to this Website;
  • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
  • using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being access by you and Wiley Equipment Company, Inc may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Your Content

In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Wiley Equipment Company, Inc a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be invading any third-party’s rights. Wiley Equipment Company, Inc reserves the right to remove any of Your Content from this Website at any time without notice.

No warranties

This Website is provided “as is,” with all faults, and Wiley Equipment Company, Inc express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of liability

In no event shall Wiley Equipment Company, Inc, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract.  Wiley Equipment Company, Inc, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

Indemnification

You hereby indemnify to the fullest extent Wiley Equipment Company, Inc from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

Wiley Equipment Company, Inc is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

Assignment

The Wiley Equipment Company, Inc is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between Wiley Equipment Company, Inc and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the State of California, and you submit to the non-exclusive jurisdiction of the state and federal courts located in United States for the resolution of any disputes.

Standard 30 Day Return Policy:
Unless otherwise noted, products carry a 30 Day return policy.  If for any reason you are unsatisfied, return your item(s) within 30 days of receiving them and you will either be refunded or given the option to exchange the item, if possible. Buyer is responsible for the cost of return shipping and a 15% restocking fee.  A Return Merchandise Authorization must be acquired before being shipped back to Wiley Equipment.
The buyer will be refunded through the same method in which payment was made.
Any product return must be in the same condition you received it and in the original packaging.

Special Items Return Policy:
Select items including but not limited to custom products, tanks, and tank packages can not be returned.

Activity
This feature only records activities of a site’s registered users, and the retention duration of activity data will depend on the site’s plan and activity type.

Data Used: To deliver this functionality and record activities around site management, the following information is captured: user email address, user role, user login, user display name, WordPress.com and local user IDs, the activity to be recorded, the WordPress.com-connected site ID of the site on which the activity takes place, the site’s Jetpack version, and the timestamp of the activity. Some activities may also include the actor’s IP address (login attempts, for example) and user agent.

Activity Tracked: Login attempts/actions, post and page update and publish actions, comment/pingback submission and management actions, plugin and theme management actions, widget updates, user management actions, and the modification of other various site settings and options. Retention duration of activity data depends on the site’s plan and activity type. See the complete list of currently-recorded activities (along with retention information).

Data Synced (?): Successful and failed login attempts, which will include the actor’s IP address and user agent.

 

Google Analytics

Data Used: Please refer to the appropriate Google Analytics documentation for the specific type of data it collects. This site tracks, purchase events which will send Google Analytics the following information: order number, product id and name, product category, total cost, IP address and quantity of items purchased.

Activity Tracked: This feature sends page view events (and potentially video play events) over to Google Analytics for consumption. Some additional events are also sent to Google Analytics: shopping cart additions and removals, product listing views and clicks, product detail views, and purchases.

 

Search

Data Used: Any of the visitor-chosen search filters and query data in order to process a search request on WileyEquipment.com.

WooCommerce Services
Data Used: For payments with PayPal or Stripe: purchase total, currency, billing information. For taxes: the value of goods in the cart, value of shipping, destination address. For checkout rates: destination address, purchased product IDs, dimensions, weight, and quantities. For shipping labels: customer’s name, address as well as the dimensions, weight, and quantities of purchased products.

Data Synced (?): For payments, we send the purchase total, currency and customer’s billing information to the respective payment processor. Please see the respective third party’s privacy policy (Stripe’s Privacy Policy and PayPal’s Privacy Policy) for more details. For automated taxes we send the value of goods in the cart, the value of shipping, and the destination address to TaxJar. Please see TaxJar’s Privacy Policy for details about how they handle this information. For checkout rates we send the destination ZIP/postal code and purchased product dimensions, weight and quantities to USPS or Canada Post, depending on the service used. For shipping labels we send the customer’s name, address as well as the dimensions, weight, and quantities of purchased products to EasyPost. We also store the purchased shipping labels on our server to make it easy to reprint them and handle support requests.

 

Contact Form
Data Used: If Akismet is enabled on the site, the contact form submission data — IP address, user agent, name, email address, website, and message — is submitted to the Akismet service (also owned by Automattic) for the sole purpose of spam checking. The actual submission data is stored in the database of the site on which it was submitted and is emailed directly to the owner of the form (i.e. the site author who published the page on which the contact form resides). This email will include the submitter’s IP address, timestamp, name, email address, website, and message.

Data Synced (?): Post and post meta data associated with a user’s contact form submission. If Akismet is enabled on the site, the IP address and user agent originally submitted with the comment are synced, as well, as they are stored in post meta.

 

Mobile Theme
Data Used: A visitor’s preference on viewing the mobile version of a site.

Activity Tracked: A cookie (akm_mobile) is stored for 3.5 days to remember whether or not a visitor of the site wishes to view its mobile version. Learn more about this cookie.

 

Protect
Data Used: In order to check login activity and potentially block fraudulent attempts, the following information is used: attempting user’s IP address, attempting user’s email address/username (i.e. according to the value they were attempting to use during the login process), and all IP-related HTTP headers attached to the attempting user.

Activity Tracked: Failed login attempts (these include IP address and user agent). We also set a cookie (jpp_math_pass) for 1 day to remember if/when a user has successfully completed a math captcha to prove that they’re a real human. Learn more about this cookie.

Data Synced (?): Failed login attempts, which contain the user’s IP address, attempted username or email address, and user agent information.

 

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